Dress Status Request
Welcome, White Magnolia Bride! Is your big day quickly approaching? We're here to help you check the status of your dress! Please carefully read the important notes below this form before submitting your request.
Important Notes for Your Dress Status Request:
Please submit only one status request. Submitting multiple inquiries may delay your response.
Our shipping and receiving department is closed on Saturdays, Sundays, and Mondays.
There are no commercial deliveries on Saturdays and Sundays.
Please allow approximately 14 additional business days from your ship date for processing and delivery. Please note that delivery times may vary.
Weather conditions, holidays, and volume bridal seasons can impact arrivals.
If you paid for a rush, please keep in mind that rush shipping includes both expedited delivery and priority placement in the production queue ahead of standard orders.
However, rush shipping is not exempt from delays due to weather conditions, holidays, and volume bridal seasons.
Once your gown arrives, a team member will contact you by phone to schedule your pick-up appointment.
A digital tracking number is not provided. Please refer to the 14-business-day processing window for updates.
Once your request is submitted, you can expect a response within 48–72 hours, depending on the time of submission and business hours.
We kindly ask that you do not call the showroom regarding order status. All communication will be conducted via email.
We appreciate your understanding and look forward to being part of your special day!